Shipping & Returns

1. Shipping prices and delivery locations

The delivery company is: NACEX

The price of shipping to Mainland Spain and the Balearic Islands is free. Shipping costs will be charged if a return is made to have the ring custom made.

For purchases from €15 to €300, shipping is free to the following countries:

THE PROVIDER reserves the right to modify, temporarily suspend or cancel the service at any time.

THE PROVIDER reserves the right to reject those purchases that do not pass the security controls established in its electronic commerce systems, and in the security systems of the payment service providers that it has contracted to manage payments in this Portal.

SHIPPING CONDITIONS AND DELIVERY TIMES:

• Saturdays, holidays and local holidays are excluded for shipping orders.
• Orders placed on Saturdays, Sundays and local or national holidays will be processed the next business day.
• Only if you have them in stock. For orders not available in stock, the period will be a maximum of 30 days or, if it is longer, we will inform the customer of the new estimated period.
• Orders placed after 5:00 p.m. will begin counting from the next business day.
• Confirmation of payment will begin the commitment of the delivery service.
• Shipments to PO boxes will not be accepted.
• THE PROVIDER guarantees the preparation of the order as long as there is stock in stock.
• THE PROVIDER reserves the right to vary the type of shipment and the company by which the merchandise is transported, as long as it does not entail obvious harm to the client.
• The user is informed that at the time of delivery of the merchandise, if he is absent, and a second delivery has to be made to the customer's home, the shipping costs will be his exclusive responsibility, or he must attend. to the delegation of the delivery company that corresponds to your proximity, to proceed with the collection of the order.

2. Product returns and exchanges

The order delivery policy and possible product changes will be governed by the following rules:

1. THE PROVIDER reserves the right to modify, temporarily suspend or cancel the service at any time.

2. THE PROVIDER is not responsible for any possible errors that may arise from computer system failures, or from human mistakes that may occur in billing, product sales or commercial communication. In which case, they will be rectified objectively, without giving rise to compensation or additional payments to the client, and the user will be offered the possibility of placing a new order or withdrawing from it, returning the money to the client, who had paid in the initial purchase, if applicable.

3. If, for reasons not attributable to THE PROVIDER or force majeure, a product not available in stock is put up for sale, and it is purchased by a user in the online store, THE PROVIDER undertakes to act in good faith and offer the user one of the following possibilities:

• Refund the amount that the customer would have paid for the purchased product, without any type of compensation to it, through the same means by which the payment was made.
• Replace with another model, of equal quality and value, available in stock, with prior consent from the customer.
• If there is a possibility of having the same product at a later date, send it in a new delivery term, previously agreed upon with the client. Otherwise, the amount paid to the client would be returned if they are not satisfied.

A. Information to the consumer about the exercise of the right of withdrawal

The exercise of the right of withdrawal under Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, taking into account the content of the Article 68 “The right to withdraw from a contract is the power of the consumer and user to void the concluded contract, thus notifying the other contracting party within the period established for the exercise of that right, without the need to justify their decision and without penalty of any kind.”

This means that the user can exercise the right to withdraw from the contract signed with the business, within a period of 14 (fourteen) calendar days without the need for any justification.

B. Exercise of the Right of Withdrawal

To exercise the right of withdrawal, the user must notify their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by certified postal mail, or email). You can use the model withdrawal form that appears in this section.

Instructions for completion:

Send the letter by certified postal mail, or by e-mail to the following available addresses:

• Email: tomascolomer.com
• Postal address: C/. Portal de l'Àngel 2, 08002 Barcelona.

Model withdrawal form (this form must only be completed and sent if you wish to withdraw from the contract):

I hereby inform you that I withdraw from the purchase contract for the following goods: (essential information), indicating the following information:

• PRODUCT NAME
• REFERENCE NUMBER AND ORDER NUMBER
• COPY OF THE INVOICE OF THE PRODUCT PURCHASE.

It is essential to provide the following personal data, if it is not recorded, we will understand that the right of withdrawal cannot be exercised:

• Consumer personal data.
• Consumer address.
• Signature and date of the document.

The withdrawal period will begin to count from the day the buyer received the order, or failing that, from the day the seller became aware of the purchase by the customer.

The right of withdrawal is subject to the following conditions:

• The product will not be returned without the product's branded packaging or packaging.
• Products from the same order must be returned in the same shipment, and returns of the same order separately will not be accepted.
• The products must be in their packaging and with the warranty seals intact.
• The period of 14 (fourteen) calendar days has not passed since the acceptance of the purchase.
• If the client does not comply with the conditions mentioned above, the exercise of the Right of Withdrawal will not proceed.
• THE PROVIDER may retain the refund amount until it has received the merchandise at the following address: C/. Portal de l'Àngel 2, 08002 Barcelona.
• Return costs will be borne by the customer.
• In the event that the return is made with another transport company other than the one contracted by the provider, in no case will the provider be responsible for the loss of the package. In case of loss of the merchandise, the customer must bear the costs of the refund and the lost product.
• If the buyer observes upon receipt of the package that it was not properly closed or that it is broken, the client must record this fact in writing on the delivery note, and inform by e-mail to tomascolomer.com at least 24 hours to THE PROVIDER, to proceed with any possible claims.
• If the customer does not make any claim within 24 hours of receiving the product, THE PROVIDER will understand that the package was received in correct conditions, and no claim for damage to the package will be accepted.

C. Consequences of withdrawal

If the right of withdrawal on the part of the client is accepted by THE PROVIDER for having complied with all legal requirements, all payments received by the client will be returned, excluding courier costs, without any undue delay and, from the date on which we are informed of your decision to withdraw from this contract, as long as you have exercised your right within the legal period of 14 (fourteen) calendar days, and having duly completed the withdrawal form indicated in the section C.

In the event that the customer exercises the Right of Withdrawal, he or she will bear the return costs.

We will proceed to make said refund using the same payment method used by the client for the initial transaction, unless the client has expressly provided otherwise in a reasoned manner.

When the client exercises the right of withdrawal, if upon returning the product it is unusable for use, that is, it is not in the same conditions that the client received it, the price of the product that he paid on that day will not be credited.